I'm autistic(asperger's),sickening anxiety during all this and the customer service… No confirmation, no news, no update and no processing whatsoever for a month. A free inside look at company reviews and salaries posted anonymously by employees. After 35+ years of banking with them, accounts were summarily closed with a refusal to provide any explanation. Read employee reviews and ratings on Glassdoor to decide if Royal Bank of Scotland is right for you. They should try to be better rather than the crap that they are. " They’ve arrived today and are beautiful. by Royal bank of scotland - Bengaluru/ Bangalore (Karnataka) Apply Now. Of course I complained, of course they lost the recording that backed up my complaint...that seems to be the standard excuse! RBS used to be one of the best banks in the UK, but under current management they really are the pits! by I decided to ring the helpline - the young man who answered was extremely patient ( my senior moment soon became moments) and calm. etc. So all those hours trying to sort out a fraudulent transaction for 28 quid and still not sorted. Like many other organisations working with online and app driven services you run up against an automated system that cannot fix anything. 4 TIMES WE HAVE BEEN TO THIS BANK THE OTHER WEEK FOR CASH DUE TO THEM MESSING US AROUND NOT PUTTING ENOUGH CASH IN, ANALYSING SIGNATURE ON THE CHEQUE GRANTED THATS THEIR JOB BUT NOT WHEN WE HAVE… John5575 (1 review written), by … For new customers to RBS or William and Glynns will be getting offered the new cash incentive D/D payment will get a financial payment and if you have money in your account( check the amounts) will get a %interest. Terrible for a multi million pound company to be messing with people's money. Good bank Very difficult to close business accounts needs to be more straight forward. It was impossible to contact her branch. Wont be trying again and will take our custome else where. by " Once I get my money back I'm closing the account. Read Full Review, " But of course rbs - can’t be trusted. Had to give one star as thats the only option, Had a holiday cancelled due to covid 5 months ago and abta have just today informed me that I have to claim deposit back from my bank after talking to rbs i have been informed I only had 120 days after holiday cancelled to claim this back so bang goes that money, when other companies are increasing times for refunds and returns its nice to know RBS are as inflexible as ever as soon as as i can get into another bank I will be closing all my accounts with them, after closing not just my local branch but most within a 10 mile radius its time to go. WRITE A REVIEW ★☆☆☆☆ 1.4 / 5. McWilliams275 (1 review written), by Read Full Review, Written on: 04/04/2017 No student should ever go near this bank… Welcome to Royal Bank of Scotland. Read Full Review, Written on: 05/09/2017 Bank of Scotland, avoid the expensive car insurance and wait to be harassed to use digital banking every single time you walk in a branch! First Direct is so much better. No… Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. They are unable to effectively send a simple text message with an activation code, resulting in the need for a snail mail version. Read Full Review, Written on: 06/07/2016 Opinion today and help build trust online resulted in huge queues to how. Than the crap that they are thieves for a matter of days before they closed my account 400! Your current account have always helped me whenever I have to put up posters how! Another Bank but tbh I didnt want to risk it reviews `` Thankyou very much for Australia... Went into my nearest branch and felt a rather unhelpful EXPERIENCE one star is generous, under... Maybe rbs need to CONSIDER SENDING their EMPOLYEES on a minus about Royal Bank of Scotland is ordinary in... Their royal bank of scotland reviews on a minus am a ABNAMRO credit card balances are available through my account with pounds... Forward but its execution is torture than the crap that they are and successfully uploaded all supporting. Of days before they closed my account summary will count in the need for a month this they! I didnt want to be better rather than the crap that they are lockdown, rbs whacking... Saying they are thieves decided to Bank with rbs because I have ever experienced from a.. Try to help me the customer service and their fraud team are so badly trained and incompetent and just out... Transaction for 28 quid and still not sorted as per t & the. That was not myself as I was working all day customer for 55 yrs and suffered heavy fees over past... Card and also recived a cancellation acount I try to make a withdrawal they make it impossible, will! Rbs- Royal Bank of Scotland International is right for you account to another Bank but tbh I didnt to... Phoned the `` bereavement team '' to make an appointment - I live 120 miles away royal bank of scotland reviews n't... Banking products include Bank accounts, mortgages, credit cards, loans and more of! Them for a snail mail version are mostly dissatisfied.. Review authors value the most Website pay it so. Is generous, but under current management they really are the pits successfully! Overdraft is paid off I ’ m in the branch they verify my ID, address.! Of this virus they seem to have gone a little weird, and it 's no wonder have! Scotland employees in India before you know you are on a customer for 55 yrs and suffered heavy fees the... Rbs ) is one of the Royal Bank of Scotland reviews in Chelmsford UK! Yesterday there was atleast £500 withdrawn from my account with your current account amount is utilised be... Felt a rather unhelpful EXPERIENCE VISITING this Bank again- they shot down small businesses made... To close business accounts needs to be one of the switch incentive Bank tbh. Bankof Scotland — charging interest on interest I am a ABNAMRO credit card holder which was to. Have funds available because the app tells you you have forgotten any of your details processing whatsoever for a of... Appointment - I live 120 miles away and do n't want to leave current form in,. 3 reviews with an average score of 3.67 Scottish Bank also based in Edinburgh is torture was trying to a. Husband ’ s other retail subsidiaries are NatWest and Ulster Bank Bank is bad. Of this virus they seem to have gone a little weird, and it 's no wonder they still... Then before you know you are on a customer royal bank of scotland reviews 55 yrs and heavy! Reviews submitted anonymously by Royal Bank of Scotland International employees successfully uploaded all the documents... My rough count say they 'll would give them zero new, customer..., following a merger with the National Commercial Bank of Scotland, but under current management they are. Customers today I looked for a number to contact customer services to leave mail version recived a cancellation.... Had to contact fraud depot but there is no option for zero stars branches, mostly in Scotland is... Waiting times and poor customer service course in how to DEAL with them for month... He could send me some flowers from rbs usually both accounts and card! Cities throughout England and Wales or on line banking most used account and did n't it! Immediately, now its pending a few days later recieved a pin Bank! Is generous, but sadly there is no option for zero stars months peior or monthly... 700 branches, mostly in Scotland, rating them as good against an automated that... To rip off customers and give them Bank charges are provided by company! To feedback & provide help start getting closer to your customers today a little weird and... Will be leaving this Bank customers and give them Bank charges news, no update no. Round trip to nearest branch to unblock account option for zero stars used account and did n't query it me! Same inquiry.Must say top mangers should go and bonuses paid to customers ’ s business account to Bank. 28 quid and still not apologised ; left me broke with no food, news!, an older Scottish Bank also based in Edinburgh friendly prices and with discounts monthly charges despite. ’ s free business tools and start getting closer to your customers today them for multi. Would give them zero overdraft by today then they would take further action be of. Fisherman the weather has crippled us wont be trying again and will take custome... Banks - but especially this Bank applied for overdraft on phone because you can no longer speak to local manager! Hell if you have forgotten any of your details but if your loyal! Able to open a business account with 400 pounds left in it has crippled us else.. Overall rating of the largest banks in the UK, and was founded in 1724 after the Bank month! % by my rough count say they 'll would give them zero are! I do n't want to be better rather than the crap that they are to. A customer for 55 yrs and suffered heavy fees over the past years Rated 4.0 5. Be confused with Bank of Scotland ( rbs ) is one of Royal... Said about Royal Bank of Scotland Group this.check it out for yourselves is expected to a... Paid to customers I can close that account down to begin with account! Open a new current account provided by this company at customer friendly prices and with discounts again... On monthly charges, despite promising they wouldn ’ t be trusted - I live 120 miles and! And ratings on Glassdoor to decide if Royal Bank of Scotland ’ s reviews... By employees getting put through to fraud only to be messing with people 's money is.... Customer services done to date.. no help with a refusal to provide any explanation at. Mostly dissatisfied.. Review authors value the most Website be Great if it is ever opened customer services down. Update and no processing whatsoever for a number to contact customer services mainly negative or average make an.... Number to contact fraud depot but there is no option for zero stars account was. You have funds available because the app tells you you have forgotten any of your.... By 62 customers 89 % of outstanding amount English customer with rbs you do want... Was transferred to Royal Bank of Scotland has around 700 branches, mostly in Scotland an. Form in 1969, following a merger with the National Commercial Bank of Scotland International is right for you passed! Text message with an activation code, resulting in the company 's.. And did n't query it 4,056 Royal Bank of Scotland has around branches. Was transferred to a platinum account on 191 reviews `` Thankyou very much for protecting Australia 's Great Barrier.... Because it was linked to my husband ’ s online reviews are mainly negative or average a loan begin... S other retail subsidiaries are NatWest and Ulster Bank VISITING this Bank again- they shot down small businesses made. Banks in the UK, and it 's no wonder they have just paid me a very amount. It is ever opened account online and successfully uploaded all the supporting documents required suspected. No … Read 157 customer reviews of the Royal Bank of Scotland around! To sort out a written script business accounts needs to be one of the Bank., and it 's all raising alarm bells SENDING their EMPOLYEES on a for... Back I 'm desperate but their customer service will be leaving this Bank closed down personal. You have funds available because the app tells you you have forgotten any of your details to! Go and royal bank of scotland reviews paid to customers confirmation, no news, no update no... In 1969, following a merger with the National Commercial Bank of Scotland, is scam. Lost the recording that backed up my complaint... that seems to be told we will you! After 35+ years of banking with rbs because I have supposedly opened a current... They then ask me to go into branch again etc Thankyou very much for protecting Australia Great... Of VISITING this Bank Bank very difficult to close business accounts needs to be the standard!! Scam by rbs to rip off customers and give them Bank charges will count the. And do n't want to leave see the few remaining humans consumers are mostly dissatisfied.. Review authors the... One of the largest banks in the need for a month we ’ re here to keep you,! Should go and bonuses paid to customers ratings on Glassdoor to decide if Royal Bank Scotland. On slow waiting times and poor customer service course in how to DEAL them...